Welcome to our Frequently Asked Questions page. Many of the questions we receive regarding help messages are answered here. Please check these questions first before submitting a help ticket.

3 Most Recently Added Questions

•   I had a subscription in 2006 under different email, but have a different one now and did not receive all I could have. Any way can I rejoin and get the ones I missed or is it way too late for that or even a way for you to check that out? (Added 04/03/2008)
•   I ordered a 2 year subscription and back issues? How do I know when I need to renew? How much notice is given before renewal payment is required? (Added 03/19/2008)
•   Wouldn't it be an idea to make a sort of online index for subscribers of all the stitching projects that have appeared in the magazines so it becomes easier to search for them? (Added 03/11/2008)

5 Most Popular Questions

•   I have a subscription. Why has the previous issue gone from my account? (Viewed 602 times)
•   I missed a back issue. How do I get access to it again? (Viewed 588 times)
•   User submitted question: As a subscriber, am I allowed to make a working copy of a pattern, or do I need to stitch the original pattern from the magazine? (Viewed 504 times)
•   User Submitted Question: Do we receive hardcover magazines through the mail or is this subscription email only? (Viewed 462 times)
•   User Submitted Question: Are the pictures of the finished products in your magazine in color, or is everything in black and white? (Viewed 452 times)

Back Issues (7)

Questions about accessing and purchasing back issues.

Emails (4)

Questions about receiving our emails and changing your email address.

Logging In (3)

Questions about logging in and passwords.

Newbie (14)

Commons questions for those thinking about subscribing

Payment (8)

Questions about payment problems, new subscriptions and renewals.

Printing the Magazine (3)

Questions about printing magazine files.

Viewing the Magazine (10)

Questions about downloading, viewing and opening the magazine files.

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