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Are you having trouble logging in?
Some subscribers are finding that when they try to login, they keep looping back to the login page. Here is what you can do to resolve this problem.
Please feel free to contact
us if you have any more questions.
First of all, make sure you are logging in from this address only:
http://www.thegiftofstitching.com.au/amember/login.php
Please update all your bookmarks with this address. If the link above is not clickable, select it and copy it into your address bar.
It is really important that you are logging in from our .com.au address and not the .com address. Internet browsers will default to the cache copy of a page and not what you type in the address bar. Please clear your cache using the instructions further down this page.
Some notes about logging in:
- Usernames and passwords are case sensitive
- Do not use your email address to login
- Does your username or password contain zeros or o's?
- Press the 'Login' button and not the 'Get Password' button
Some readers that use Mozilla Firefox have found that latest version (3.5.2) is capatilising the first letter of their login name when it shouldn't be. To fix this, you need to delete the login from your password list that has a capital at the beginning. You are probably using this login for another website. I'm sure the makers of Firefox will fix this bug in a near future upgrade.
1. Goto Tools then Options
2. Click on the Security tab
3. Click on the Save Passwords button
4. Scroll down and single-click on the username that uses a capital
5. Click the remove button
This should fix the problem for you.
You may need to clear your Internet browsers temporary internet files or cache, and cookies.
If you are not sure which browser you are using, go to HELP then ABOUT. That will tell you the name of your browser and what version number it is.
To clear your cache and cookies in Internet Explorer 6.0 please follow these steps.
1. Click “Tools”, then “Internet Options”.
2. Click the “Delete Cookies” button.
3. A pop-up confirmation box will appear. Click “OK”.
4. Click the “Delete Files” button.
5. A pop-up confirmation box will appear. Place a check in the box beside “Delete all off line content” and click “OK”.
6. Click “OK” to close the “Internet Options” screen.
To clear your cache and cookies in Internet Explorer 7.0 please follow these steps.
1. Click “Tools”, then “Internet Options”.
2. Click the “Delete” button under Browsing History.
3. Click the “Delete Cookies” button.
4. A pop-up confirmation box will appear. Click “Yes”.
5. Click the “Delete Files” button.
6. A pop-up confirmation box will appear. Click “Yes”.
7. Click the “Close” button the the Delete Browsing History window.
8. Click “OK” to close the “Internet Options” screen.
To clear your cache and cookies in Mozilla Firefox 1.5 please follow these steps.
1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear” button for Cookies.
4. Click the “Clear” button for Cache.
5. Click the “OK” button to close the options menu.
To clear your cache and cookies in Mozilla Firefox 2.0 please follow these steps.
1. Click “Tools”, then “Options”.
2. Click on the “Privacy” Icon.
3. Click the “Clear Now” button.
4. Place a check mark next to “Cookies” and “Cache” and remove the check from all other items you wish to keep.
5. Click the “Clear Private Data Now” button.
6. Click the “OK” button to close the options menu.
To clear your cache and cookies in Safari please follow these steps.
1. Click “Safari”, then “Empty Cache”.
2. A pop-up confirmation box will appear. Click “Empty”.
3. Click “Safari”, then “Preferences”.
4. Click on the “Bookmarks” Icon.
5. Click on the “Show Cookies” button.
6. Click “Remove All”.
7. Click the “Done” button to close the menu.
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